I had seen a couch online at West Elm that I really liked so I wanted to check it out in person and if it was comfortable purchase that along with a chair. The store is beautiful, however, there is an appalling lack of customer service. While browsing no-one asked if I needed help, much less even just said hello or welcome. At one point there were three salespeople all standing at the counter just talking to one another despite a store full of shoppers. I spent some time at the design center looking at fabric swatches while two employees stood right next to me talking away, and not about business. It was extremely frustrating so instead of spending a couple thousand dollars, I left.
Nice furniture, lots on display. Great customer service.
Nice selection and helpful staff. Items appear to be better suited for smaller spaces.
Excellent merchandising g. Helpful without hovering. Knowledgeable staff.
The displays, merchandise and customer service is wonderful. I have been very happy with every shopping experience at this location.
West Elm is a US Furniture Store based in Milwaukee, Wisconsin. West Elm is located at 342 N Water St #100, Milwaukee, WI 53202, USA.
Please contact with West Elm using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find West Elm opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Furniture Store in Milwaukee