We ordered $10k worth of office furniture, it has truly been a disaster! Furniture was ordered in November, and STILL to this date (2/17) is not correct. They first delivered a chair with the incorrect fabric, also a table was damaged. It took 4 weeks to get both pieces delivered again, they then brought the incorrect chair. So they ordered a new one, and I emailed twice a few days a part for an update, NEVER got a response until my third email weeks later I mentioned a manager. Then one of the sales representatives emailed me by a mistake a very sarcastic email about me (completely unprofessional) she tried to recall the email, unfortunately for her that did not work.
We had planned on ordering more furniture for 9 more rooms and will NOT use this company. It's just been one head ache after another with no one knowing what is going on.
So finally the furniture after weeks gets delivered again, it is the same fabric, still incorrect. No one has answers, the manager has yet to reach out himself. Oh and I did send him the rude email I received, he never responded to that. Another sales representative did offer to give us a refund of $500 after I asked.
I misunderstood my shipping choice and what it entailed. Ellyn W., one of their furniture consultants emailed me this morning, and politely explained the situation. After weighing my options, we were able to promptly resolve the issue in less than an 30 minutes over four emails, at no additional cost. I hope that the items that will be delivered to me are of the same quality as their customer service!
We ordered three pieces that were over $2400. One piece was lost twice. Delivery was two weeks late. When part of the order was finally delivered it was significantly damaged and had to be immediately reloaded on the truck. The other piece was never found. We ended up cancelling the order and the company never even offered an apology.
Placed an order on May 23 for $10,778.00 for an office suite. On June 28th it was delivered. The $2600 desk had the corners broken off. NBF offered a $200 discount and some touch up paint for the desk.What a joke.The $1700 credenza had a hunk of wood missing. The $2600 book cases were missing. Almost one month later and the book cases were just located yesterday. Still not delivered but at least they were found. Now were are another 5 weeks out until we will see the desk and still have no idea about the credenza. Customer service is the worst I have ever dealt with.They do not follow through and never call or email back when they say they will. Do yourself a favor and do not buy from them. National Business Furniture will drain the life from you just trying to get what you paid for.update 07/26 bookcases delivered and both damaged.
Great experience working with National Business Furniture. I was excited to received my purchase, and overly impressed with the quality and service that we received. Thanks!!
National Business Furniture is a US Furniture Store based in Milwaukee, Wisconsin. National Business Furniture is located at 770 S 70th St, Milwaukee, WI 53214, USA.
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