Had a worst experience at Thrifty though this was the first time I rented from them. The lady behind the counter started interviewing me which was none of her business why and where I was going. Secondly they don't tell you anything about the toll or insurance like other rental companies. They just make you sign on the papers and say it's all done. But after I returned the car, they banged me with the charges for the toll, and I tried contacting customer service where I get an answer "Sir you must pay your bill as you used tolls". If the front desk lady told me before I would have been aware and taken a toll pass in advance. They don't talk all this, they just need where we go and why we go. Never in life to thrifty again !!
Once you accept the price online get ready for upcharges, , pressure to buy more, a slow pick up and $10 per gallon if you car is topped off.
Never again! Zero STARS!!!
I just told him I didn't need to see what I just declined on paper. it was already printing..
Save your money folks. The costumer service was good but $477 for a compact car for 2 full days is crazy. Check the car out late Monday afternoon and brought it back by 3 am Thursday Morning. I should have got a luxury vehicle for that price.
Well we had a nice trip, the car ran great and when I returned it they checked the gas meter and said I has 1.8 gallons low??? I had filled it the night before and we stayed in a hotel that was only a few miles away. She pointed to the meter and yes the arrow was just below full? In OR the gas is pumped by a attendant at every station and it appears he didn't fill it to the top and I didn't look.
Received a week quote for a compact car online plus tax and service fees (taxes I understand but service? What service I'm renting a car, why isn't service part of what they do?)
He pointed the 3 upgrades, service, tax and the rental rate I initially had ($176). NOW WE WHERE OVER $600.! I upgraded the size of the car and declined the other two.
Time to pick up the car....we head out to the garage, wait in another line for 10 minutes and the women said we should have a seat for about 20 minutes because this upgraded car wasn't in??? This was bringing us into a 2 hour wait to get a car!!! 10 minutes later we where called and told we where lucky a car had just come in (lucky, huh). We asked for a second key because we where traveling into some remote areas and thought it would be safer. They didn't have a second and had no answer about what would happen if we did lose our key.
Got to the counter and the nice guy proceeded to tell me and my daughter how dangerous the compact cars where and we had NO chance of getting a 4 door (Daddy she said why are you getting a dangerous car, I heard). He proceeded to tell us he would never take his family in a compact??? What I'm thinking? He just hooked my daughter, was making me look bad and he won the first battle as he scared my daughter. This added over a hundred to the week.to our bill.
If I could give zero I would, do not waist your time or money you are better off going with a more reputable company such as Hertz or Enterprise. I was told I would only have to pay one price online, I get to the counter and I end up paying over double what I was promised. No explanation as to why just slapped with all these fees and unwanted coverage. Not to mention the customer service was absolutely terrible, the woman behind the counter made it clear she wanted to be anywhere else but there. I told her several times I did not want coverage or gas, and it still was on my bill. I did not want to argue and I had places to be so I could not hang around to get the fees and coverage taken off. Stick with a more honest company, Thrifty is not one of them.
If I could give no stars then I would. I rented a Tahoe or similar because my flight was cancelled. I reserved it online and when I went to get the vehicle they told me they did not have it!!! They then gave me a 7 passenger Dodge Journey to drive. When i got into the car it stunk like cigarettes and was so gross. I proceeded back to the desk and they offered another Dodge Journey. They told me to proceed back to the lot to get it... funny thing is...the car wasn't there....I went back down to the counter and ultimately ended up leaving in the smoke infested car with 4 kids, 3 adults and several suitcases....how ridiculous when you expected a huge suv such as a Tahoe. Meanwhile, I had to walk back and forth to the lot and counter several times with my little one crying. It turned into a two hour process. I have rented with Avis and Enterprise before and it was flawless. Thrifty was absolutely horrible and the staff was rude.
I didn't have my ins. plan in front of me and had never heard about this.Why wouldn't this be on the website, it is more than the car rental??? Next he insisted, I see everything on paper to help you out!
My daughter (with special needs) and I waited in a line only 8 deep for a 1 hour 20 minutes (all the kioskes has out of order signs).
Ok now he wanted to sell me a full tank for gas $60 @ $3.25 per gallon, why...So I wouldnt have to fill up when I return the carback??? (Gas is presently $2.80 per gallon). I asked how many gallons the gas tank held, he had no idea. I said no thank you.
Now the gas is $9.99 per gallon. The THrifty checker asked if it was OK, I said no and she rudely said I should have taken the $60 deal I was offered. I couldn't believe she said that. I told her to put it on my bill and Thrify just totally lost me as a customer.. Every insteraction was terrible and obviously Thrifty is pushing these crazy rules. DONE WITH THRIFTY!!!!
The final charge he wanted to add was a insurance plan, I told him I had a full plan with Acuity Insuance. He had never heard of them but told me they wouldn't cover the lost rental rates they would charge if the car ended up in the shop?? We have been hear for 1.5 hours now and the clerk, that has never heard of my insurance company, has never seen my plan is telling me I better get this $200 plan ??? WHAT??
Thrifty Car Rental is a US Car Rental based in Milwaukee, Wisconsin. Thrifty Car Rental is located at 5300 S Howell Ave, Milwaukee, WI 53207, USA.
Please contact with Thrifty Car Rental using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Thrifty Car Rental opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Car Rental in Milwaukee