Instead of trying to be a real man and correct a simple mistake, he offered to fix the part at regular cost and regular labor. Not really a deal. When I told him I didn't think that was fair, he told me to take my business elsewhere.
The service department is the worst one in Milwaukee.
They have a large history of rushing through repairs and oil changes that turn out to be costly to the consumer.
Look up their BBB report, and ignore the A plus rating.
Go ANYWHERE else but BRAEGER!!! You have been warned.
If you are planning to take your car into Braeger DO NOT!
I continue to hold on to the broken dry rotted Serpentine Belt. He told DATC that he "highly doubts" that I have any damaged parts laying around. Mr. E****s is a crooked VP who should be let go from this once respectable dealership. I will never take either of my two cars back to Braeger. If this message prevents even one person from purchasing a car from this company it will be time WELL spent.
The VP of the company J**** E****s claimed that his staff missed nothing. (how would he know? He doesn't work in the shop, he even told me he isn't a mechanic!!)
Stay far away from Braeger if you plan to purchase a new car, or a used car.
I brought my car in here for an oil change and 21 point inspection and they missed one of the key parts of the inspection and less than 500 miles later I had a broken down car. (the serpentine belt was dry rotted)
Braeger Automotive Group is a US Car Dealer based in Milwaukee, Wisconsin. Braeger Automotive Group is located at 4201 S 27th St, Milwaukee, WI 53221, USA.
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