I am not upset that they made a small mistake on my order. What upsets me is that the manager of the establishment refused to issue me.a refund or offer any reasonable solution. I made it clear to him that I did not want a refund of the entire order, just the incorrect pizza. He refused to issue a refund, did not offer any solutions, and proceeded to hang up the phone.
UPDATE: 2 1/2 hours after the initial call. Delivery driver just pulled up as we are enjoying our other pizza (awkward) poor driver... they don't even communicate.
What a terrible experience. Ordered pizza for the family around 6 tonight. Everything was fine and dandy. hour and a half goes by and we call wondering where our nasa engineered pizza went. I mean possibly they wanted to pick the freshest tomato they could? I have no idea. They said they had the wrong address and the wrong phone number (highly unlikely since we literally just gave the information to them an hour ago.) So, after giving them the benefit of the doubt... we said sure we will take the free pizza no problem. ANOTHER HOUR GOES BY and still no pizza. no call. SO, we gave them another call. they said the reason was that we are not in their area to deliver. Let me tell you, we live literally 3 miles away from them. Honestly if i could give a negative 5 stars i would. Never go here if you are in a time crunch, have kids with a decent bedtime or anything for that matter. toppers just seems to be a place that hands out free coupons. Wonderful franchise here folks.
I wouldn't recommend eating here if you expect to get what you paid for. We made a rather large order exceeding $80.00, which included a taco pizza. The employee who took my order probably misheard me because we received a tator tot pizza instead of the taco.
After waiting over 2 hours for delivery I called to follow up on my order and was told the driver had already been to my addressed and called upon arrival. I had been sitting at my front door (that has glass windows) with my phone since placing the order and NO ONE ever came by. The guy on the phone told me that "their drivers know what they are doing" and offered to bring my order again. Why would I want an order that's been sitting out for 2 hours? When I asked for a refund the guy said "ok" and hung up. Not impressed with the service.
You guys rock!!! I have three kids and asked can they run the pizza to the car and they did! And the pizza and topper sticks are so amazing!!! Thank you guys for being awesome!!!
I contacted Toppers' main office regarding the incident, and they claimed they would have a manager call me to resolve the issue. No one has done so. I like the pizza, but I can't justify eating at Toppers anymore. If you expect your restaurant to fix incorrect orders, eat somewhere else.
Ordered from pizza shuttle instead. right next to toppers. got it in less than 30 minutes. I know where i'll be taking my business.
Decent pizza, can be really greasy sometimes. It's expensive if you don't use a 'deal'. But they have great hours and it's usually done pretty quickly. Never had an incorrect order too
Toppers Pizza is a US Meal Takeaway based in Milwaukee, Wisconsin. Toppers Pizza is located at 1903 E Kenilworth Pl, Milwaukee, WI 53202, USA.
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