This hospital is one of the best in the Midwest. The trauma center here is one of the best in the country. If you are having any ailments that require emergency attention this would be the hospital to choose. They have the most trained doctors in the region.
Saved my life! The docs, nurses and techs are great! One star off for things not generally related to the care providers... They are forced to spend too much time entering EVERYTHING into the computerized medical record, thus, no one has time to actually read/use any of it! There is a lack of coordination between providers many rely on the computer that no one reads... can be frustrating. Parking and navigation around the medical campus is really bad. Overall, there is no where else to go if you are really sick in Wisconsin (and Chicago)!!!
Billing is another story. I see by other comments I am not alone. I received very inconsistent answers. I was left with a large balance after insurance because of all the treatment. The first rep told me if I had more than $5000 I didn’t qualify for any assistance. I found out later from other reps that was not true, and two encouraged me to file for some assistance because of what I owed.
I sent in the forms as quickly as I could, but being told it could go to collections I called and asked for the supervisor I had previously spoken with. She was not available so I had a different supervisor. She called the office that reviews these applications and said it wasn’t even entered into their spreadsheet, and said she would call me back. She never did. I waited a day and called her back because I didn’t want this in collections. Her attitude had changed and she sounded irritated and told me she hoped I had made copies of everything and that she was planning on calling me back after checking on it again, but that this other office didn’t have it. She told me to email everything, which is crazy and asking for identity theft, sending all of your personal information to another office, and not even given a name of someone to send it to. This supervisor again said she would follow up, but again didn’t.
If the goal of Froedtert is to get people on their feet, berating them, threatening collections, giving incorrect information, etc., is not the way to do it. Ironically while this was going on I got an email from Froedtert asking for a donation.
The GI doctors were excellent. I did have an incident with one nurse on the first stay. I told her my IV hurt and my arm was swelling. She taped it tighter. When it became unbearable and I insisted it was huge, she finally looked at it, yelled “Dear God” and stopped the IV. I was receiving bicarbonate fluid, not just saline. She did the opposite of what was supposed to be done according to the IV team, and by then it was too late. They had to mark the swollen area and put pictures in my file and told me that it may cause lasting damage to the vein and/or tissue. The other nurses, and especially the nurses on the second stay, were wonderful, as was the hospital doctor, Dr. Cobb. She was very kind and an excellent doctor.
I finally gave up realizing I was not going to get anywhere, called and asked about a payment plan. The rep offered four months, which would be astronomical, and I told him I thought it was 12 months. He then said yes, that was an option.
I finally got the forms, and within a week got another bill and another phone call, and that rep told me I could be sent to collections. I don’t think you can send an account to collections if the person is appealing and asking for a review of the account, especially when the process was delayed because the first representative gave incorrect information.
Edit - I received another bill for the full amount, sent well after I made my payment, not reflecting it. I called, she wasn’t sure why that was, and said even if you are on a payment plan, they send two bills a month, one showing the total, and one for the payment plan. I am starting to feel scammed.
I was waiting on that paperwork and that same first rep called the day before Thanksgiving, again telling me the incorrect information regarding the $5000 threshold, and demanding that I set up a payment plan. I was so frustrated I called back and asked for a supervisor who verified the $5000 was not correct and that any assistance is determined by a different department. She told me she was going to pull that phone call and listen to what I was told so she could address it. She also sent me the assistance forms because they were not sent, and all of this of course caused a big delay.
Wanted to give the valet driver Johnny a thumbs up. I attended the emergency room department last night he parked my car quickly and after being discharged I spoke with him. He not only retrieved my vehicle quickly n the cold weather but he was very polite! He takes pride in providing great customer service and adds on to the patient care for froedtert. Some may not know but the first person you come in contact with sets the tone for how your stay will go. Thank you so much for your positive words and excellent customer service!!!
I went to Froedtert after another health system let me drag on with C Diff, a highly contagious super bug. My GI saw me & admitted me on the first appt. I was in Froedtert five days, and ended up having to be readmitted when I had a recurrence about six weeks later.
I will never go back. Never heard of you take there payment plan or they will see you in court. I have doctor bills here that are happy to take 50.00 to 100.00 dollars a month. Not them..They should just be glad I'm willing to work with them and not file Bankruptcy,.
Froedtert Hospital is a US Hospital based in Milwaukee, Wisconsin. Froedtert Hospital is located at 9200 W Wisconsin Ave, Milwaukee, WI 53226, USA.
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