When it comes to billing - poor customer service. I spent too much time on the phone - only to receive wrong information twice. I contacted this hospital prior to surgery - and requested to pay the entire deductible ($4000.00) at the time of service. I was told that a discount could occur if the bill was paid in full within 30 days. Tried paying and was told I was given the wrong information. I was told they would escalate this issue and receive a call back in 24 hours - no call back. I called yesterday and was told if I paid the bill in full by Sept 1th I would receive a 20% discount. The irony is I asked for 10%. Done. I said I would put a check in the mail that evening. The person asked me to put it on a credit card. I relayed I thought the check would be appreciated because of the fees with credit cards. So I paid with my credit card and received a reference number. Oh no - here I go again. Wrong information for the second time. This hospital does not offer any prompt pay discount. She reversed the charge on my credit card and said I could pay the bill ove a 24 month period. r Beautiful hospital, but lacking in customer service post surgery. I believe it is a symptom of being part of a large system. Team members not empowered to make decisions. I did give it a one star rating only because this requires a star - the truth is - no integrity (probably one of their values) since they do not honor what their employees tell customers.
However, I am now trying to pay my bills and billing management is a nightmare. I do not have insurance. They gave me a 20% discount on my surgery bill and will not give any more. Every other provider gave me a 40% discount if I paid that day. The customer service rep was great and tried to work on my behalf. The managers would not budge on my bill, even if I had cash in hand. I have never been treated so poorly.
The billing department also called me not even a week after my surgery asking if I would be able to pay. That was incredibly inconsiderate and no discount was ever mentioned.
My mother (89 years) was here post-op after breast cancer surgery. I (or some other family member) was with her over the two days she was recovering. The nursing staff would only come to the room if we went to actually fetch them. Call lights, IVs running out, needing to go to the bathroom had no effect -- even after waiting more than 15 minutes. So we'd finally go out to the nurses station and there would be several nurses there merrily chatting away. They were supposed to get her up and around the next day, but that never happened. We finally asked if we could take her on a walk and they were happy for us to do that. We seriously wonder what kind of care she would have received had not family members been there to advocate for her. I would rate this at 0 stars, but 1 is the lowest number they will let me give them.
I just called this emergency room to check if bringing in my legitimate service animal would be an issue when seeking out emergency services. The woman I spoke to who claimed to be a head nurse, I believe her name is Allison, made me feel very uncomfortable over the course of the call and all but accused me of trying to bring in a illegitimate service animals. I am studying to become a medical provider and I know that speaking to a person, potential patient especially, in this way is unacceptable. This particular emergency room is the closest ER to me and now I do not feel comfortable going into this location. That is a problem considering the ER is for emergency services. I should feel more than comfortable seeking out emergency services, service animal or not.
Care may be great, but beware of the billing. They are out for your money, will not work with you, and threaten to send to collections.
Registration and Pre Op Surgery was great. Service was fantastic, polite and etiquette. Talked to the doc already regarding my loved one, but no communication as to where to go or what's next. Girls on 7th floor East were rude and they don't need to be working at a hospital that's for sure.
I loved Dr Koh and the majority of the nursing staff for my surgery.
Supposedly there is an additional discount if you pay your bill in 30days, but that was never communicated.
Columbia St Mary S Hospital Milwaukee is a US Hospital based in Milwaukee, Wisconsin. Columbia St Mary S Hospital Milwaukee is located at 2301 N Lake Dr, Milwaukee, WI 53211, USA.
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