Very professional!!!!!!!!!!!! I was very intimidated walking in as a woman who own's a bike around the men (my own issue), but they were very nice. I needed to get an estimate for my bicycle and they were very fair. There also is a woman bike mechanic there and that made me feel more comfortable. Beautiful shop, professional service, and lots to offer. I can't wait to come back. Highly recommend.
Do NOT shop here. Extremely rude and unhelpful staff made the experience horrible and pushed valuable customers away. I guess we will be taking our business elsewhere.
The staff at this location is second to none. During my recent stop to Erik’s, I was greeted with a friendly hello from Tabby and then the store manager, Taylor, provide outstanding service spending a great amount of time going over my most recent purchase and making sure I was 100% satisfied. What makes Erik’s an amazing place and why my family and I will always be an Erik’s customer is the attention to detail that give you no matter how big or small the purchase may be and the sense that you are part of the Erik Bike Shop family. For example, my wife and I are expecting our first child this summer and wanted to inquire about a child trailer. Taylor, not only took an extended amount of time going over all child trailers that were in the store, but then answered several additional questions about the strollers that are available. Due to the great customer service we received, we are confident that the Burley child trailer will be the perfect fit for us when our child is ready and we will definitely be purchasing our first child stroller from them – a bike shop, that is how good the service is there. Again, the staff and service is second to none and we will forever be an Erik’s family.
UPDATE to my original post: The whole family decided to take a trip to Erik's as I needed some service to my bike and additional gear. This was the first time we took our new baby out and were nervous how he would do, but because of the excellent customer service we have received in the past we decided make the trip. As soon as we walked through the door, we were again greeted with a friendly hello. As Taylor was helping me with my bike and answering my questions, the little guy decided to get fussy and cry. My wife and I were felt bad about the fussy baby in the store, but the whole staff reassured us that it was okay and continued to provide an amazing customer service! Again this is another reason why my family will continue to do business with Erik's and in particular the store manager Taylor. Overall, another great experience at Erik's!
Taylor was great! We stopped by because my rear rack kept slipping down and rubbing my tyre. He helped fix that and tried to find us a bike bag for our flight. The shop is beautiful. Thanks again for the help!
I bought a Bianchi Intenso here and had great service and maintenance afterwords. I like to do a lot of upgrades myself and they are more than willing to give you all of the info you need to make the upgrades yourself which is really unique.
My fiance just bought a Specialized Ruby this last weekend and got great service from Taylor and Joe. They are both full of useful information and are very willing to give you an honest opinion of the products that they have in stock. Truly a great place to go for maintenance or to buy a bike!
Erik S Bike Board Ski is a US Bicycle Store based in Milwaukee, Wisconsin. Erik S Bike Board Ski is located at 1819 E Kenilworth Pl, Milwaukee, WI 53202, USA.
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