Original agent was going to be out of the office so she passed along our info to another agent whom we did not know. The new agent, Mary, called me immediately with all the information that we gave to the original agent and proceeded with exceptional service until the time we booked the trip, about 3-4 days later. Excellent customer service.
Our travel agent listens to us, makes great suggestions, and looks out for our interests. Service is great. FOX also offers escorted trips which we have found to be excellent.
We had booked our vacation through Apple Vacation and were asked to choose a travel agency to assist us. We decided on Fox World Travel in Greenfield. Initially, I spoke with Brenda, who was pleasant on the phone but only took our payment and we only heard from her from automated emails. Since this was our first time flying out of states on an international flight, we had a lot of questions. I called several times to speak with Brenda but was told that the person answering could assist me. The two women that I spoke with were not friendly and offered no help. My only thought is that I was being treated this way because I started the initial booking of our vacation online with Apple. We travel often and had hoped to find an agency to assist us going forward, but are no longer comfortable with that idea.
Horrible!! Have tried to use this location several times to book a vacation in the past. Each time I have walked out disappointed. First, when you walk in the door they just stare at you like they really don't want you there at all. Second, the staff is not helpful at all, even trying to set up an appointment was difficult. They acted like nobody has ever made one before. There is no flow or process at all. Go anywhere but here. When I asked the unhelpful person for some information I could take with me, she tells me that she is not a travel consultant. How am I supposed to know that, you are sitting behind a desk like all the others?? I was prepared to spend money, well not here, clearly they have enough business and do not need mine. Same bad experience twice.
Teresa at the Greenfield Fox World is awesome! She's very knowledgeable and did a great job at finding exactly what we were looking for in a vacation.
Fox World Travel is a US Travel Agency based in Milwaukee, Wisconsin. Fox World Travel is located at 4973 S 76th St, Milwaukee, WI 53220, USA.
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